ON THE DAY OF CHARTER | Neptuneyachtlimo
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ON THE DAY OF CHARTER

ON THE DAY OF CHARTER

Where is Neptune Yachts?

We are located within new Dubai at The Dubai Marina Yacht Club (DMYC).

Where can I park?

Neptune operate a luxury pick up service with Limousine at convenient price and if you wish to bring you own vehicle you have the following parking options;

  • Valet parking is available at the Front of the Yacht Club AED50 per vehicle
  • Roadside parking is subject to availability

What Time should we arrive?

Please arrive 20-30 min prior to your charter. The Yacht Club has dining facilities if you care to have lunch or a quick drink prior to your charter. Please make the operations team aware when you arrive.

Will anyone meet us?

Please call in advance and inform the office what time you are due to arrive. We will have one of our Captains meet you and your guests at the front of the yacht club or the Marina Mosque and escort you to the vessel.

Where and how do I pay the balance for my charter?

Payment of Balance can be done cash to your Yacht Captain.

What should I bring with me?

All guests MUST bring with them Valid I.D. Passport for individuals coming from outside of UAE and Emirates I.D for Residents. Failure to comply may result in you or guests being refused entry to the vessel.

Can I come early to set up decorations for my Charter?

We will try to accommodate where we can, please consult your Charter Executive to discuss details outside of your allotted charter.

DURING YOUR CHARTER

Can I extend my charter on the day?

You may extend your charter IF we are in a position where there is availability following your charter. We advise this is pre discussed as a possibility with your Charter Executive. Payment for the extension must be with the Captain in cash during your charter.

What will we see?

Your Charter will commence taxiing through the infamous Dubai Marina, once out in the Arabian Sea you will travel around the iconic Palm Jameira, see sights such as the Atlantis Hotel and the One & Only Royal Mirage, from there across to the 7 Star Burj Al Arab and Jameira Beach Hotel, before heading back past the Sheik Mohammad’s Island. Time permitting we will rest the vessel for you and your guests to anchor in the sheltered waters and relax with the back drop of Dubai as your.

Can I order food and drink?

Yes. We have a contracted professional catering company servicing all of our vessels for more information on menu options and costs please contact your Charter Executive.

Can I bring my own food and drinks?

Sure. Inform your charter Executive of the same and we will have one of our crew assist transporting the food and beverage to the vessel on the day. We have glasses on board. Any cutlery and crockery will need to be supplied by the client unless Neptune are providing the catering.

Can I play Music on the yacht?

Yes. Each yacht is equipped with a sound system, an AUX cable friendly device is required. We do not have our own music to play, so please bring your own.

Can we change the proposed course?

Of course, route plans should be discussed with your Charter Executive or the Captain prior/during to your departure, weather and Coastguard restrictions may apply.

What if weather is bad on the day?

The Coast Guard inform our office if a weather warning has been issued. In this instance you will be notified immediately and have the following options presented to you;

  • Continue with your charter with an alternative and safer route plan (if permitted).
  • Reschedule the charter for a later date.
  • Cancel the booking free of any cancellation charges (only in the event you are unable to reschedule).

How do I limit seasickness?

This is subjective, we advise to minimise the risk of discomfort during your charter, eat a meal (no fruit) ideally bread and stay on the top deck facing the direction the vessel is moving in. The Captain will assign seasickness tablets prior to the charter for those commonly affected by motion sickness.

Can we swim?

Swimming is permitted during daylight hours only. Cut offs are typically during the Summer months at 7.00pm and winter months at 5.00pm.

Can we Fish?

Yes, we can provide fishing gears on request.

Can we wear shoes onboard?

For the safety of our guests and to keep the yacht in pristine condition we require all guests to remove their footwear when boarding.

Do we need to wear Life Jackets?

Life jackets are only required when a weather warning has been issued or you are chartering a high speed vessel such as a speed boat.